Live chat for property management that pre-screens renters and books tours — 24/7, per community.
Multifamily prospects search at 9 PM, on lunch breaks, and on weekends. Your leasing office isn't open then — and traditional live chat needs a leasing agent at the keyboard. Ovox is the AI alternative: it captures every prospect, pre-screens against your criteria (income, credit, pets, move-in date), and books the tour straight into the property's calendar. $197/mo flat per community. Live in 10 minutes.
Watch Ovox close customers on your site.
Drop your details. Your AI sales agent is ready in 30 seconds.
Paste your property URL above. In 30 seconds, run a real leasing conversation on your community's site.
Where multifamily live chat structurally fails
Three reasons traditional live chat doesn't fit a leasing office.
The leasing-office workday is built around tours, applications, move-ins, and unit turns. Watching a chat box is not a job anyone is paid to do — and the prospects who would have signed leases bounce in the gap.
The Tuesday-night Zillow click that vanishes.
A prospect saw your community on Zillow at 8:47 PM, clicked through to your site, opened the chat box. The leasing office reopens at 9 AM Wednesday. By 9 AM Wednesday, the prospect has already booked a Saturday tour at two competing communities.
The unqualified tour that burned Saturday morning.
Three tours scheduled for Saturday morning: one prospect with two large dogs (against pet policy), one with credit below your minimum, one with a move-in date 60 days outside your availability window. The leasing agent spent the morning on conversations none of them could close on. The actual qualified prospect — the one with a 30-day move-in, 720 credit, no pets — never made it to the calendar because the slots were already booked.
The student-housing application window that opens at midnight.
For student housing, the lease-signing season is 6-8 weeks of overlapping renewals, transfers, and new applications. Prospects research, compare, and apply at every hour of the day. The leasing office covers 9-to-5; the chat widget on the property site sits unattended for 16 hours a day. Most of the year that doesn't matter. During leasing season, it costs measurably-empty units.
The published multifamily research
Four numbers every multifamily owner should know.
higher odds of qualifying a prospect when responded to in 5 minutes vs 30 minutes.
InsideSales / MIT Lead Response Management Study (Oldroyd) — applies to multifamily as much as to any speed-to-lead industry.
is the average inbound response time across US companies that responded within 30 days; 23% never responded at all.
HBR (Oldroyd, McElheran, Elkington 2011) "The Short Life of Online Sales Leads."
coverage on every leasing inquiry — nights, weekends, and peak leasing season included.
Verify the leasing intake flow on your community's actual site in the demo at the top of this page.
is roughly the annualized revenue from one signed lease at a typical multifamily community.
US median apartment rent ~$1,840/mo per Apartment List 2025 → ~$22K/yr per unit before renewal compounding.
Sources: InsideSales / MIT Lead Response Management Study (Oldroyd) · HBR (Oldroyd, McElheran, Elkington 2011) · Apartment List 2025 National Rent Report · Drift / Salesloft 2024 Conversational AI Trends Report.
Multifamily leasing ROI math
What immediate leasing intake would be worth at your community.
Plug in monthly site visitors, current lead-to-tour conversion, and average annualized rent per signed lease.
Tell us your numbers
Honest defaults below — tweak to match your business.
Your Google Analytics or Search Console number, monthly.
Industry average for service businesses is 3–5%.
US median apartment rent ~$1,840/mo (Apartment List 2025) → ~$22K/yr per unit before renewal.
You're losing roughly
$285,120
every month, to leads that arrive while no one's there to catch them.
With Ovox you recover
$110,880/mo
That's $1,330,560 a year — for $197/mo.
Ovox pays for itself 562× over — every single month.
Conservative assumptions. Honest math.
Real customers, every month.
Live chat vs AI agent — for multifamily leasing specifically
Six reasons an AI agent beats live chat at a leasing office.
Live chat assumes a leasing agent is at the keyboard. The leasing office is on tours, applications, move-ins, and unit turns — never just watching a chat box.
Live chat
Needs a leasing agent at a keyboard. Leasing agent is showing the model unit.
Ovox
Runs every conversation in parallel. The 8:47 PM Tuesday Zillow click gets a real conversation, not a missed-message form.
Live chat
"We're away" message after 5 PM. Prospect closes tab, books at competitor community.
Ovox
Same booking experience at 9 PM Tuesday as 11 AM Wednesday. Genuinely 24/7 leasing coverage.
Live chat
Books any prospect into any tour slot — unqualified tours waste Saturday mornings.
Ovox
Pre-screens against community criteria (income, credit, pets, move-in date) before offering tour slots.
Live chat
Generic intake script. Same conversation for studio prospects and 3-bedroom prospects.
Ovox
Branches by unit type, lease term, and prospect persona — different intake for student housing vs market-rate vs senior.
Live chat
Chat only. Voice-preferring prospects get voicemail after hours.
Ovox
Chat AND voice in one widget. Prospects who want to talk get a real conversation in the browser.
Live chat
Per-seat pricing scales with leasing-team headcount across a portfolio.
Ovox
$197/mo flat per community. Same price for 50-unit single property or 5,000-unit garden-style.
Built for busy owners
From your website to booked customers — in the time it takes to drink your coffee.
No agency. No onboarding calls. No 6-week implementation. You. Your laptop. 10 minutes.
Show Ovox your business
Paste your website. Ovox studies your services, pricing, hours, FAQs and tone of voice — like a sales rep who shadowed you for a week.
Done in under 30 seconds.
Make Ovox yours
Tell Ovox what to capture from every customer — budget, urgency, insurance, project type, whatever you want. Connect your calendar so it books straight into your schedule.
Done in under 3 minutes.
Go live on your site
Flip the switch. Ovox goes live as a chat & voice agent on your website, ready to greet, qualify, and book every visitor — 24/7.
Live in under 10 minutes.
Already running a business management tool (Dentrix, ServiceTitan, Clio, Booksy, Jobber)? Ovox sits on top. Zero migration. Zero switching cost. Just clean leads dropped into your existing workflow.
Built for the multifamily leasing intake conversation
Six capabilities every property's site should ship.
Each is a step a sharp leasing agent runs on every inbound — done in parallel on every prospect, even when the leasing office is closed.
Leasing-coded intake fields
Move-in date, lease term, household size, income range, credit range, pets (with breed/weight for properties with policies), parking needs, lifestyle preferences — captured as structured fields, not a free-text "tell us what you're looking for" box.
Pre-screening against community criteria
Configure pet policy, income-to-rent ratio, minimum credit, occupancy limits, special programs (LIHTC, Section 8, etc.). The agent qualifies prospects against your criteria before offering a tour slot — fewer no-shows, fewer wasted leasing-office hours.
Self-tour and model-walkthrough booking
Connects to RealPage, Yardi, AppFolio, RentCafe-compatible booking via webhook. Prospects book a self-tour slot or a leasing-agent walkthrough based on unit type and time of day.
Unit availability awareness
The agent reads your live inventory feed (Zillow, Apartments.com, or direct PMS export) and only quotes units that are actually available — no "we don't have any 2-bedrooms" conversations the prospect didn't initiate.
Multi-language for diverse markets
11 languages on chat, 5 on voice. Spanish, Portuguese, Mandarin, Vietnamese, Korean — especially relevant for multifamily in TX, FL, CA, NY, AZ metros where inbound is often majority-non-English-first.
Voice channel for prospects who want to call
A prospect researching at 10 PM who wants to talk can tap the call button and have a real voice conversation with the same agent — same intake, same booking flow, same pre-screening.
What you actually get
$3,000 worth of customer-acquisition tools.Bundled into one $197/mo product.
Every line below is real, ships in V1, and benchmarked against a real competitor price.
24/7 AI Chat Agent
Captures every visitor as a lead, in your voice.
$400/movs Tidio / Drift
✓ Included24/7 AI Voice Agent
Visitors click-to-talk. AI qualifies and books them by voice.
$1,500/movs My AI Front Desk
✓ IncludedAuto-trained on your website
No setup, no scripting. Live in 30 seconds.
$500one-time, vs $2K of dev work
✓ IncludedVertical-tuned sales playbook
14 verticals. AI runs your sales process, not a script.
$300/movs custom prompt eng.
✓ IncludedConfigurable intake fields
You pick what info to capture. Budget. Urgency. Insurance. Anything.
$200/movs Typeform + Zapier
✓ IncludedAction-only lead emails
Single-screen lead card — name, phone, what they want, one tap.
$200/movs Drift / HubSpot
✓ IncludedCalendar auto-booking
AI books straight into your calendar with conflict checking.
$200/movs calendar tool + dev setup
✓ IncludedCustomer confirmation emails
Every booked customer gets proof in their inbox. Fewer no-shows.
$100/movs no-show automations
✓ IncludedDaily digest + CSV export
Drop captured leads into Dentrix, Clio, Follow Up Boss, anything.
$100/movs Zapier + 3 tools
✓ Included
Total standalone value
$3,000/mo
Your price
$197/mo
Cancel anytime. No contracts.
$2,803 of value, every single month, in your pocket. Or roughly $33,000/year you don't pay anyone.
Pricing
Everything Ovox does.
$197 a month.
One price. Everything included. No tiers, no annual contracts, no surprise upsells.
Total package value
$3,000/mo
Your price
Cancel anytime · No contracts · 30-day money back
- A 24/7 AI sales agent that knows your business cold. Trained on your website in 30 seconds. Speaks your services. Sounds like one of your team — chat or voice, the customer's choice.
- Captures the customer details that close the deal. You decide what every conversation must extract — budget, urgency, insurance, project type, anything. Ovox brings back exactly that. No more, no less.
- Books straight into your calendar. Conflict-checked. Customers leave with an appointment. You wake up to a full week.
- One-screen lead emails. Not transcripts. Name, what they want, when they want it, one tap to call. The action card every sales rep wishes their CRM sent.
- Sits on top of the tools you already run. Dentrix, ServiceTitan, Clio, Booksy, Jobber. Ovox feeds them — never replaces them. Zero migration. Zero switching cost.
- Live on your site in 10 minutes — or we set it up for you. No 6-week rollout. No agency. No “come back next quarter.”
30-day money back — no questions asked.
Don't love it? Reply to any email and we refund you in full. We don't even ask why.
$197/mo · 30-day refund · Cancel anytime
We took every reason to say no off the table.
You don't have to trust us. We trust you.
30 days
Money back. No questions asked.
Try Ovox for a full month. If it doesn't pay for itself, email us and we refund you in full — no forms, no hoops, no hard feelings.
10 minutes
Live, or we do it for you.
If you can't get Ovox live on your site in 10 minutes, share your login — we hop on a Zoom and do it for you, free. That's a promise.
Anytime
Cancel from your dashboard. No contracts.
No annual lock-in. No buyout clauses. No “talk to a rep to cancel.” One button in your dashboard ends it — the way it should be.
The risk of trying Ovox is smaller than the risk of not trying it. That's the point.
Property management live chat FAQ
Questions multifamily owners and operators ask.
Does it integrate with RealPage, Yardi, AppFolio, RentCafe, Entrata?
Yes — every captured prospect pushes to your PMS via webhook (which all of those support), with the qualifying fields (move-in date, income, credit range, household size, pets) mapped to your custom prospect fields. The agent doesn't replace your PMS; it feeds it cleaner prospect data than a static form does.
How is this different from Conversica, BetterBot, or other multifamily chatbots?
BetterBot, AppFolio Lisa, Yardi RentCafe Chatbot, etc. are typically simple scripted FAQ widgets bolted onto a PMS. Conversica is an email/SMS follow-up tool for nurturing existing leads. Ovox is the opposite end of the funnel: a real LLM agent that runs the qualifying conversation on the leasing site, captures structured leasing intent, and books tours in-session. Most multifamily marketing stacks have both: nurture (Conversica) and capture (Ovox).
Can it pre-screen for pets, income, credit, etc.?
Yes — configure your community's criteria. The agent asks about pets (with breed/weight if relevant), income (against your minimum income-to-rent ratio), credit range (against your floor), and occupancy. Prospects who don't qualify get directed toward sister properties or income-restricted options if you operate them; prospects who do qualify get a tour booked.
Does it handle student housing differently from market-rate?
Configurable. Student housing intake typically focuses on lease term (semester/academic-year), guarantor information, roommate matching, and parental-cosign workflow. Market-rate runs the standard income/credit/move-in playbook. Each community can have its own intake script tuned to its asset type.
How does pricing work for portfolio operators?
$197/mo per community / property. Portfolio operators (10+ properties) can configure communities centrally and roll up reporting in a single dashboard. For 50+ property portfolios, contact us for portfolio pricing.
What about Fair Housing compliance?
The agent is trained never to ask or volunteer information about protected classes (race, color, religion, sex, familial status, national origin, disability). It captures the leasing-relevant qualifying fields only. If a prospect volunteers protected-class information, the agent does not use it in any decision logic.
How long does it take to go live on a community site?
10 minutes per property. Paste the community URL, confirm the leasing-intake fields + criteria, connect the PMS for booking, drop the embed script. Tour calendar syncs same day.
Still on the fence? Email us directly — we read every message.
Related vertical playbooks
Other industries Ovox replaces live chat for.
Same chat-to-booked motion, tuned to a different industry's intake patterns.
Every unsigned lease this month is a full month of empty-unit revenue.
Ship a leasing-coded chat on every community site today.
Live demo on your real property URL in 30 seconds. Full agent live in 10 minutes. $197/mo flat per community, 30-day money back.
$197/mo · 30-day refund · Cancel anytime