Ovox is already trained for your industry.

Intake fields. A plumbing intake captures “is there active water damage right now,” a dental intake captures “new patient or existing patient + insurance carrier,” a real-estate intake captures “buying or selling + budget + timeframe.” You don't want a plumber answering an insurance question; you don't want a dental practice asking about ruptured pipes. Ovox ships with the right defaults per vertical and lets you edit them.

Routing and escalation. A locksmith call at 2am gets paged to the on-call tech immediately; a med-spa inquiry at 2am gets queued for the 8am callback. Different verticals have completely different urgency thresholds, and the agent enforces them.

Calendar logic. Dental practices want appointments matched to the right provider and the right insurance type. Real-estate showings want the listing agent, then the team backup, then any agent. Funeral homes want every call routed to a human, every time. The calendar logic is per-vertical out of the box.

Compliance defaults. US medical practices need HIPAA-aware data handling. UK solicitors have SRA messaging rules. Canadian financial advisors have IIROC disclosure language. Ovox bakes in the right disclosures and PHI-handling rules per vertical so you don't have to write them.

Speed-to-lead matters. Real estate (917-minute industry median response time), home services (after-hours emergency capture), legal (PNC intake within the statute window), HVAC and plumbing (the “first contractor to call back wins” effect). Every vertical we serve has documented research showing speed beats almost every other lever for conversion.

You're losing calls and chats today. If your “answering service” is voicemail after 5pm or a $1.20/minute receptionist who reads scripts and emails you the next morning, the unit-economics math always works for switching. The break-even is usually under 200 minutes of human-answered time per month.

You can describe the right next step. If you know what should happen next when a new patient calls (book the consult), a new lead messages (qualify and book the showing), a new caller asks about pricing (capture the project size and route to the right rep), Ovox can run the workflow. If you can't describe the right next step in plain English, no AI can.

Pick your vertical from the grid above. Each vertical page tells you the speed-to-lead research for that industry, the intake fields Ovox ships with by default, the calendar/CRM integrations we've built specifically for that vertical, and a one-click route to the install. If your vertical isn't listed (we cover 14 of the largest service-business verticals today and add a new one every month), email contact@ovox.ai — we'll prioritize it.