Emergency answering service that doesn’t triage urgent into voicemail.
A 24/7 AI agent on your website that recognizes the difference between routine and urgent, escalates emergencies to the top of your inbox with one-tap call, and books the service window for everything else. $197/mo flat. Unlimited inbound. No overnight gap.
Watch Ovox close customers on your site.
Drop your details. Your AI sales agent is ready in 30 seconds.
See it run on your business’s actual website in 30 seconds — paste your URL above.
Where emergency coverage actually breaks
Most "emergency" answering services treat every call the same — and the urgent ones lose.
Real emergencies have a 5-minute response window. A human answering service with 12 active accounts can’t guarantee that window; voicemail breaks it by definition. Triage built into the intake fixes both.
"My basement is flooding."
A homeowner calls a restoration company at 11 PM. The live answering service takes a 4-minute message and queues it for the on-call tech. By the time the tech calls back, the water has spread three more rooms. Whoever answered first won the job; tonight, that wasn’t you.
"I locked myself out."
Late-night lockout calls go to a $1.85/call after-hours answering service that asks 7 scripted questions, then dispatches. The customer is googling other locksmiths during question 4.
"My dog is having a seizure."
A pet emergency hits a vet clinic’s after-hours line. The standard answering service plays a hold message and queues for the on-call vet. The pet owner has already left for the nearest 24-hour vet hospital.
The emergency-services market reality
Emergency intent rewards the fastest responder, brutally.
maximum acceptable response time for true emergencies.
Industry standard across restoration, plumbing, HVAC.
of customers hire the first business that responds.
On emergency calls this rises to ~90%.
of emergency calls arrive outside business hours.
Pipes, lockouts, animals, weather, mental health — all off-hours.
extra for Ovox to escalate an urgent lead vs a routine one.
Triage is built in, not a paid add-on.
Sources: IICRC (Institute of Inspection, Cleaning and Restoration Certification) response standards · ServiceTitan 2024 Trade & Field Service Benchmark Report · Harvard Business Review (Oldroyd 2011).
The emergency-services math
How many emergency calls a month do you miss — and what would catching them be worth?
Tune the visitor mix and ticket size. Emergency tickets are typically 2–3× routine; the LTV multiplier is even higher.
Tell us your numbers
Honest defaults below — tweak to match your business.
Your Google Analytics or Search Console number, monthly.
Industry average for service businesses is 3–5%.
Plumbing emergency: $650–$1,500. HVAC: $650–$3,500. Restoration: $1,200–$8,000.
You're losing roughly
$27,086
every month, to leads that arrive while no one's there to catch them.
With Ovox you recover
$10,534/mo
That's $126,403 a year — for $197/mo.
Ovox pays for itself 53× over — every single month.
Conservative assumptions. Honest math.
Real customers, every month.
Built for true emergency-services businesses
Emergency triage matters most in these industries.
Every Ovox vertical supports urgency triage out of the box. These six are where the difference between urgent and routine is the whole business.
Plumbing
See vertical page
Burst pipes, sewer backups, no-water emergencies.
HVAC
See vertical page
No-heat in February, no-AC in August, gas leaks.
Restoration
See vertical page
Water, fire, smoke, mold remediation.
Locksmiths
See vertical page
Lockouts, break-ins, car-key emergencies.
Vets
Use case
Pet emergency intake and routing to on-call vet.
Towing
See vertical page
Roadside emergency dispatch — every call is now.
Two paths forward
Same calendar. Same Google traffic.Two completely different next 12 months.
Without Ovox
Every call gets the same scripted intake — emergency or not.
The on-call tech learns about the burst pipe 25 minutes later.
A $1.85/call after-hours surcharge punishes emergency-heavy nights.
The customer waits 4 minutes on hold during the worst moment of their week.
You only learn about lost emergency calls when the customer reviews you 1-star the next day.
With Ovox
Urgency-aware triage. Urgent leads escalate; routine leads queue.
Flagged-urgent lead card in their inbox within seconds, one-tap call to the customer.
Flat $197/mo. Storm nights cost the same as Tuesday afternoons.
Conversation starts in seconds; no hold, no menu, no transfer.
Every lead is in your inbox — even the ones who hang up before booking.
Built for busy owners
From your website to booked customers — in the time it takes to drink your coffee.
No agency. No onboarding calls. No 6-week implementation. You. Your laptop. 10 minutes.
Show Ovox your business
Paste your website. Ovox studies your services, pricing, hours, FAQs and tone of voice — like a sales rep who shadowed you for a week.
Done in under 30 seconds.
Make Ovox yours
Tell Ovox what to capture from every customer — budget, urgency, insurance, project type, whatever you want. Connect your calendar so it books straight into your schedule.
Done in under 3 minutes.
Go live on your site
Flip the switch. Ovox goes live as a chat & voice agent on your website, ready to greet, qualify, and book every visitor — 24/7.
Live in under 10 minutes.
Already running a business management tool (Dentrix, ServiceTitan, Clio, Booksy, Jobber)? Ovox sits on top. Zero migration. Zero switching cost. Just clean leads dropped into your existing workflow.
Emergency-specific capabilities
Six things every emergency answering service should do — done 24/7 for $197/mo.
Triage and escalation are structural in the product, not a premium add-on.
Vertical-tuned urgency triage
Burst pipe vs annual maintenance, no-heat vs filter change, lockout vs key cut — the system knows what counts as urgent for your industry.
Flagged-urgent lead routing
Urgent leads bypass the queue and land at the top of your inbox with a visible urgency badge and one-tap call to the customer.
Customer-visible reassurance
The visitor sees "we’re escalating this to a human now" — they don’t close the tab and try the next contractor.
On-call routing logic
You configure per-time-of-day who gets the urgent escalation (office line during business hours, on-call tech after hours).
Calendar booking for non-urgent
Routine inquiries get booked into your calendar without burning your dispatcher’s attention.
Audit trail of every escalation
Dashboard log of every conversation, escalation decision, and response time — for QA, training, and OCR-style review.
What you actually get
$3,000 worth of customer-acquisition tools.Bundled into one $197/mo product.
Every line below is real, ships in V1, and benchmarked against a real competitor price.
24/7 AI Chat Agent
Captures every visitor as a lead, in your voice.
$400/movs Tidio / Drift
✓ Included24/7 AI Voice Agent
Visitors click-to-talk. AI qualifies and books them by voice.
$1,500/movs My AI Front Desk
✓ IncludedAuto-trained on your website
No setup, no scripting. Live in 30 seconds.
$500one-time, vs $2K of dev work
✓ IncludedVertical-tuned sales playbook
14 verticals. AI runs your sales process, not a script.
$300/movs custom prompt eng.
✓ IncludedConfigurable intake fields
You pick what info to capture. Budget. Urgency. Insurance. Anything.
$200/movs Typeform + Zapier
✓ IncludedAction-only lead emails
Single-screen lead card — name, phone, what they want, one tap.
$200/movs Drift / HubSpot
✓ IncludedCalendar auto-booking
AI books straight into your calendar with conflict checking.
$200/movs calendar tool + dev setup
✓ IncludedCustomer confirmation emails
Every booked customer gets proof in their inbox. Fewer no-shows.
$100/movs no-show automations
✓ IncludedDaily digest + CSV export
Drop captured leads into Dentrix, Clio, Follow Up Boss, anything.
$100/movs Zapier + 3 tools
✓ Included
Total standalone value
$3,000/mo
Your price
$197/mo
Cancel anytime. No contracts.
$2,803 of value, every single month, in your pocket. Or roughly $33,000/year you don't pay anyone.
Pricing
Everything Ovox does.
$197 a month.
One price. Everything included. No tiers, no annual contracts, no surprise upsells.
Total package value
$3,000/mo
Your price
Cancel anytime · No contracts · 30-day money back
- A 24/7 AI sales agent that knows your business cold. Trained on your website in 30 seconds. Speaks your services. Sounds like one of your team — chat or voice, the customer's choice.
- Captures the customer details that close the deal. You decide what every conversation must extract — budget, urgency, insurance, project type, anything. Ovox brings back exactly that. No more, no less.
- Books straight into your calendar. Conflict-checked. Customers leave with an appointment. You wake up to a full week.
- One-screen lead emails. Not transcripts. Name, what they want, when they want it, one tap to call. The action card every sales rep wishes their CRM sent.
- Sits on top of the tools you already run. Dentrix, ServiceTitan, Clio, Booksy, Jobber. Ovox feeds them — never replaces them. Zero migration. Zero switching cost.
- Live on your site in 10 minutes — or we set it up for you. No 6-week rollout. No agency. No “come back next quarter.”
30-day money back — no questions asked.
Don't love it? Reply to any email and we refund you in full. We don't even ask why.
$197/mo · 30-day refund · Cancel anytime
We took every reason to say no off the table.
You don't have to trust us. We trust you.
30 days
Money back. No questions asked.
Try Ovox for a full month. If it doesn't pay for itself, email us and we refund you in full — no forms, no hoops, no hard feelings.
10 minutes
Live, or we do it for you.
If you can't get Ovox live on your site in 10 minutes, share your login — we hop on a Zoom and do it for you, free. That's a promise.
Anytime
Cancel from your dashboard. No contracts.
No annual lock-in. No buyout clauses. No “talk to a rep to cancel.” One button in your dashboard ends it — the way it should be.
The risk of trying Ovox is smaller than the risk of not trying it. That's the point.
Emergency answering FAQ
Questions emergency-services owners ask before they trust an AI agent.
How does Ovox decide what’s urgent vs routine?
You configure it during onboarding per business type. For plumbing: burst pipe / no water / sewer backup = urgent; faucet drip / annual maintenance = routine. For HVAC: no heat below 50°F / gas leak / water leak = urgent; filter change = routine. For locksmiths: lockout / break-in = urgent; rekeying = routine. Anything that crosses the threshold escalates immediately.
Does it actually transfer to a human, or just take a message?
It does both, by design. Routine calls get booked into the calendar. Urgent calls trigger a one-tap call to your on-call number (and a flagged lead card to your inbox). The customer is told a human will reach out in X minutes — they don’t close the tab.
What if the customer insists on speaking to a human, even for non-urgent?
Ovox offers a transfer to your human line at any point in the conversation. You configure the transfer destination per time of day.
How fast does the urgent escalation actually happen?
Seconds. The moment the urgency threshold is crossed, the lead card hits your inbox and your phone, with one-tap call to the customer pre-loaded.
Does it integrate with my dispatch system (ServiceTitan, Housecall Pro, Jobber)?
Today: email + CSV + calendar. Every urgent lead is a structured card you can paste into your dispatch tool in seconds. Native API integrations are on the roadmap.
How fast to go live?
10 minutes for most businesses. Paste your URL, confirm urgency thresholds, drop the embed code. No phone-number porting required.
Still on the fence? Email us directly — we read every message.
Triage, structurally
Tonight’s burst pipe is on your competitor’s site right now.
And they answered. Make sure the next one lands on yours — install Ovox in 10 minutes.
$197/mo · 30-day refund · Cancel anytime