The patient who can’t reach your front desk at 5:47pm becomes someone else’s patient by 9am.
A 24/7 AI front desk for medical practices. Books appointments, answers insurance questions you authorize, triages urgent cases to your on-call line. HIPAA-aware intake. $197/mo flat. Live in 10 minutes.
Watch Ovox close customers on your site.
Drop your details. Your AI sales agent is ready in 30 seconds.
Try it on your practice’s actual website — paste your URL above.
The reality of running a medical practice today
Your front desk is buried. Patients can’t wait.
Patient acquisition for primary care and specialty clinics happens in two windows: lunchtime (when employees are looking) and after hours (when they’re actually free). Most practices are closed for one and overwhelmed during the other.
It’s 7:12pm. A working mom needs a pediatrician.
Her insurance changed. She’s on the laptop after the kids went down. The first three practices she calls go to voicemail; the fourth has a live chat that books a new-patient visit for Tuesday at 4:30. Six potential new patients arrived at your site this week in the same window. None of them booked.
Tuesday 9:42am. Front desk is on three calls at once.
Two of those are insurance verification. One is a same-day sick-visit request. The fourth caller — a new patient calling about your specialty — hits voicemail and never calls back. Front desk doesn’t even know they tried.
Sunday night. Symptoms escalating.
An existing patient is worried about a child’s fever and a rash. Your after-hours number is the on-call physician’s personal cell, which they screen religiously. The family goes to urgent care, $250 out-of-pocket, and starts shopping for a more responsive practice.
Why this matters
The numbers that justify a 24/7 patient front door.
of new-patient inquiries arrive outside business hours.
When the employer-sponsored health plan worker is finally home from work.
average per-patient revenue for a US primary-care practice (CMS data).
Specialty practices: $2,400–$8,000/yr depending on visit type and frequency.
of patients book with the first practice that responds.
Especially for pediatrics, dermatology, mental health, and specialty referrals.
is the average SMB practice response time for a website inquiry.
Almost a full day after the patient was actively shopping.
Sources: CMS National Health Expenditure Data 2024 · Press Ganey Patient Experience Benchmark 2024 · Harvard Business Review (Oldroyd 2011) · InsideSales / Velocify Lead Response Management Study.
Run your practice’s numbers
How many new-patient leads are you losing to after-hours voicemail?
Honest defaults below. CMS-derived average per-patient annual revenue: $1,200/year for primary care. Specialty practices: $2,400–$8,000.
Tell us your numbers
Honest defaults below — tweak to match your business.
Your Google Analytics or Search Console number, monthly.
Industry average for service businesses is 3–5%.
Primary care: $1,200/yr. Specialty: $2,400+. Mental health: $2,000+.
You're losing roughly
$15,552
every month, to leads that arrive while no one's there to catch them.
With Ovox you recover
$6,048/mo
That's $72,576 a year — for $197/mo.
That's a 30× return on a $197 monthly subscription.
Conservative defaults, sourced from public industry research.
Your real numbers may run higher.
Two paths forward
Same calendar. Same Google traffic.Two completely different next 12 months.
Without Ovox
After-hours new-patient inquiries land in voicemail. Most book elsewhere by morning.
Front desk juggles insurance verification, walk-ins, and inbound calls during peak hours.
Symptoms-at-night queries either go to an under-used patient portal or to the on-call physician’s cell.
“Do you take my insurance?” goes unanswered after 5pm — patient bounces to a practice that posts answers.
Your HIPAA-friendly chat widget has no BAA and stores transcripts in plaintext.
With Ovox
Every after-hours visitor gets a real conversation, gets answers to insurance acceptance and scheduling questions, and books a new-patient visit while still on your site.
Concurrent chats and voice at any scale, while your staff focus on the patients in the lobby.
Urgency triage built in: chest pain / breathing / pediatric fever escalate immediately as flagged urgent to your on-call line.
Configurable insurance-carrier answers. Ovox answers what you authorize (“we accept BCBS PPO, Aetna PPO, Cigna”) and defers complex verification to your staff.
HIPAA-aware intake: minimal PHI captured by default, encrypted in transit/rest, BAA available on enterprise plan, US data residency on request.
How it works
From your website to booked customers in 10 minutes.
No agency, no onboarding calls, no 6-week rollout. You set it up yourself — or, if you'd rather, we set it up with you on a screen-share.
Point Ovox at your website
Paste your URL. Ovox reads your services, pricing, hours, FAQs and tone of voice — the way a new hire would, on their first morning.
Under 30 seconds.
Tell it what to capture
Pick the intake fields your business actually needs — budget, urgency, insurance, project type, anything. Connect your calendar so it books straight into your schedule.
Under 3 minutes.
Embed and go live
One line on your website. Ovox is live as a chat and voice agent, ready to greet, qualify, and book every visitor — around the clock.
Under 10 minutes.
Already running Dentrix, ServiceTitan, Clio, Booksy, or Jobber? Ovox sits on top. Zero migration, zero switching cost — clean leads land in your existing workflow.
Purpose-built for medical practices
Six things every medical front desk should do — done 24/7, for $197/mo.
Same product as every other Ovox vertical. Medical-coded playbook out of the box.
24/7 AI front desk on your practice site
Chat and click-to-talk voice on every page. Knows your specialty, providers, accepted insurance, hours, and locations.
New-patient vs returning-patient intake
Different flows. New-patient flow captures insurance, reason for visit, preferred provider, urgency. Returning-patient flow goes straight to scheduling.
Configurable insurance-policy answers
You decide which insurance carriers and policy questions Ovox can answer (e.g. “we accept Aetna PPO”) and which defer to verification by your staff.
Urgency triage with escalation
Knows the difference between a routine sick-visit and a true urgency. Crosses-the-threshold cases escalate as flagged-urgent leads with one-tap call to your on-call number.
Books straight into your scheduling system
Google Calendar / Calendly out of the box. Other PMS integrations on the roadmap; until then, structured intake card to your front desk inbox.
HIPAA-aware intake by default
Captures only what’s needed for scheduling, encrypted in transit and at rest, US data residency available, BAA on enterprise plan. Not designed for handling PHI in the conversation.
Inside the price
Everything Ovox does for your business.
One subscription covers the conversation, the capture, the booking, the integration, and the notification. No add-ons. No per-seat upcharges. No "premium tier".
A 24/7 chat agent that knows your business
Trained on your website in 30 seconds. Speaks your services, your pricing, your hours, your tone — not a generic bot.
In-browser voice calls, same agent
When a visitor wants to talk instead of type, they click to call — right inside the widget. The voice agent qualifies and books just like the chat does.
Configurable intake fields
You decide what every conversation captures — budget, urgency, insurance, project type, anything. Ovox returns exactly that. No transcripts to read.
Direct calendar booking
Confirmed appointments land in Google Calendar or Calendly with the right duration and conflict-checking. Customers leave with a real time slot, not a callback promise.
One-screen lead emails
Name, phone, what they want, when they want it — one tap to call. The action card every sales rep wishes their CRM sent.
Vertical-tuned sales playbooks
14 service-industry playbooks shipped out of the box — dental, legal, HVAC, real estate, med spa, and more. Configurable per practice.
Everything above is $197 a month. One flat price. See the full plan →
Pricing
One plan. $197 a month.
Everything included. No tiers, no annual contracts, no per-call meter.
One flat price for everything Ovox does on your website.
Cancel anytime · No contracts · 30-day money back
- A 24/7 AI sales agent that knows your business cold. Trained on your website in 30 seconds. Speaks your services. Sounds like one of your team — chat or voice, the customer's choice.
- Captures the customer details that close the deal. You decide what every conversation must extract — budget, urgency, insurance, project type, anything. Ovox brings back exactly that. No more, no less.
- Books straight into your calendar. Conflict-checked. Customers leave with an appointment. You wake up to a full week.
- One-screen lead emails. Not transcripts. Name, what they want, when they want it, one tap to call. The action card every sales rep wishes their CRM sent.
- Sits on top of the tools you already run. Dentrix, ServiceTitan, Clio, Booksy, Jobber. Ovox feeds them — never replaces them. Zero migration. Zero switching cost.
- Live on your site in 10 minutes — or we set it up for you. No 6-week rollout. No agency. No “come back next quarter.”
30-day money back — no questions asked.
Don't love it? Reply to any email and we refund you in full. We don't even ask why.
$197/mo · 30-day refund · Cancel anytime
We took every reason to say no off the table.
You don't have to trust us. We trust you.
30 days
Money back. No questions asked.
Try Ovox for a full month. If it doesn't pay for itself, email us and we refund you in full — no forms, no hoops, no hard feelings.
10 minutes
Live, or we do it for you.
If you can't get Ovox live on your site in 10 minutes, share your login — we hop on a Zoom and do it for you, free. That's a promise.
Anytime
Cancel from your dashboard. No contracts.
No annual lock-in. No buyout clauses. No “talk to a rep to cancel.” One button in your dashboard ends it — the way it should be.
The risk of trying Ovox is smaller than the risk of not trying it. That's the point.
Medical-practice owner FAQ
Questions practice owners ask before activating Ovox.
How is this different from Athenahealth, Epic, NextGen, eClinicalWorks, or other PM/EHR systems?
Those are your practice management + EHR systems — charting, claims, scheduling. Ovox is the missing front door: a 24/7 AI agent on your website that handles new-patient inquiries (especially after hours), books appointments, triages urgency, and feeds clean intake cards to your front desk to enter into whatever system you already use. We don’t replace your PM/EHR. We sit on top of it.
What about HIPAA? Doesn’t this require a BAA?
By default Ovox is designed for scheduling and intake — it captures only what’s needed to book a new-patient visit (name, insurance carrier, reason for visit, preferred provider, urgency). It’s not designed for clinical conversations or PHI handling. Data is encrypted in transit and at rest; US data residency is available; a BAA is available on the enterprise plan if your practice or compliance team requires one.
Can it triage real medical urgency?
It triages well-defined urgency thresholds you configure (chest pain, breathing difficulty, pediatric fever above [X], etc.) and immediately escalates with one-tap call to your on-call physician’s number plus a flagged-urgent lead card to your front desk. It’s not a substitute for an actual nurse triage line — and the agent itself defers anything ambiguous to a human. Most practices use Ovox’s triage as the first filter before the on-call physician’s sleep gets interrupted.
Will my insurance verification still happen accurately?
Ovox does not do live insurance verification — that’s your front desk’s job at the visit. It can confirm which carriers you accept (from your authorized list) and tell prospective patients you’ll verify benefits at scheduling. This prevents the most common after-hours bounce (“do you take my insurance?”) without exposing you to verification errors.
How fast can it go live on my practice site?
10 minutes for most practices. Paste your URL — Ovox reads your providers, specialty, accepted insurance, hours, and locations. Confirm the intake fields. Drop the embed code on your site or share dashboard access and we install it for free.
Still on the fence? Email us directly — we read every message.
One last thing
Your front desk is full. Patients can’t wait.
Let Ovox cover the after-hours window your team can’t. $197/mo. Live in 10 minutes. 30-day money-back.
$197/mo · 30-day refund · Cancel anytime