AI receptionist for restaurants
AI Receptionist for Restaurants that answers every call during the rush
Ovox is an AI receptionist and AI voice agent for restaurants. It answers your phone, takes reservation requests, and captures takeout and delivery orders while your team is busy seating guests, running food, and managing service.
Think of it as a virtual receptionist for restaurants — a 24/7 host that protects every high-intent call without adding another shift to the schedule.
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Never miss a reservation because the host stand is slammed
Calls are answered during dinner rush, weekend brunch, and busy holidays — guests can still book or confirm a table even when your team is three-deep at the door.
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Takeout and delivery calls captured cleanly
The AI voice agent for restaurants collects caller info, items, timing, and special notes, then passes structured details into the tools or workflows you already use so tickets are clear.
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Answers routine questions so staff can focus on guests
Hours, location, parking, large-party policies, and simple menu questions are handled automatically, reducing interruptions to your front-of-house team.
No extra host shifts. No call center contract. Just more booked tables and captured orders.
Built for service, not call centers
Phones ring the most when your dining room is busiest. A virtual receptionist for restaurants makes sure guests can still reach you, request a table, or place an order without pulling staff off the floor.
Ovox follows your playbook for reservations, waitlist rules, and orders, then sends structured summaries into your systems so the kitchen and host stand know exactly what needs to happen.
Hear how an AI receptionist would sound for your restaurant
Enter your website and listen as an AI receptionist, AI voice agent, and virtual receptionist for restaurants talks about your concept, hours, and policies as if it were part of your team.
How an AI receptionist fits into a restaurant operation
An AI receptionist for restaurants plugs into your main phone line and follows your rules for reservations, takeout and delivery, and guest questions. It supports your front-of-house team instead of replacing them.
During service
- Answers calls while your host and servers are greeting guests and running food.
- Takes reservation requests with party size, time, contact info, and any notes you want (for example, occasions or accessibility needs).
- Captures takeout and delivery order details and passes them in a clear format so tickets are easy to execute.
Before open & after close
- Captures early and late calls about reservations, private events, and hours instead of letting them go to voicemail.
- Follows your script for when you accept same-day vs future bookings and how to handle sold-out time slots.
- Sends summaries so your team arrives to a list of guests to confirm, call back, or slot into the book.
Restaurant teams don't have time to configure AI tools
Many "best AI receptionist for restaurants" or call-answering apps give you a login and leave the scripting, call flows, and integrations to you — on top of hiring, training, and running service.
Ovox is different. We act as your AI deployment team. You explain how you want reservations, waitlist rules, orders, and common questions handled. We turn that into an AI receptionist and AI voice agent for restaurants that follows your playbook and keeps improving as we review real calls together.
Want the broader picture? See our AI receptionist overview or our AI phone answering service page for small and growing teams.
DIY AI receptionist for restaurants
- Managers and owners stuck configuring flows instead of being on the floor.
- Risk of awkward conversations if the AI is not tuned for your concept and policies.
- More dashboards to check instead of one consistent phone experience for guests.
Ovox done-for-you AI receptionist for restaurants
- We design scripts for reservations, orders, and FAQs that match your brand and rules.
- We connect your calendars or communication tools so bookings and notes stay in sync.
- We monitor calls with you and refine prompts over time so your AI receptionist sounds like your best host, every time.
Example AI receptionist workflows for restaurants
Your AI receptionist, AI voice agent, and virtual receptionist for restaurants can adapt to your concept, from casual and fast-casual to fine dining and multi-location groups.
Reservations & waitlist
Takes reservation requests with party size, time, and contact info, and follows your rules for holds, cutoffs, and waitlist behaviour so hosts are not juggling calls and walk-ins at once.
Takeout & delivery orders
Captures caller info, items, and pickup or delivery timing, then passes those details into your existing process so the kitchen gets a clear ticket without constant phone interruptions.
Private dining & events
Gathers basics for event inquiries — dates, headcount, budget, and style — then routes them to your event coordinator with a clean summary for follow-up.
Hours, location & policies
Answers FAQs about hours, parking, dress code, and large-party policies so staff spend less time repeating the same information by phone.
Multi-location routing
Directs callers to the right location based on what they ask for, keeping each unit focused on service while still answering every call.
And more…
Whether you run a single independent restaurant or a growing group, we tailor AI receptionist workflows to how you seat, serve, and sell.
AI receptionist for restaurants FAQs
What is an AI receptionist for restaurants?
An AI receptionist for restaurants is a virtual phone agent that answers your main line, greets guests, handles reservation and order requests, and answers common questions according to your rules. With Ovox, you get a done-for-you AI receptionist that behaves like a trained host, not a generic bot.
How does an AI voice agent for restaurants handle reservations and orders?
Your AI voice agent for restaurants follows call flows we design with you. It can collect party size, time, contact info, and notes for reservations, plus caller info and items for takeout and delivery requests. It then logs those details in a structured format so your team can confirm and fulfil them using your existing tools.
Does a virtual receptionist for restaurants replace my host or front-of-house team?
No. Most restaurants use a virtual receptionist for restaurants as a front line that keeps phones covered and records clear requests. Your host and front-of-house team still control the floor, adjust the book, and take care of guests — they just spend less time answering the same questions on the phone.
How does this integrate with our reservation or ordering systems?
During onboarding we connect your AI receptionist and AI voice agent to the calendars, messaging tools, or simple reservation systems you already use where it makes sense. The goal is to keep bookings, notes, and messages aligned with your existing workflows — not force you into a new all-in-one platform.
Ready to try an AI receptionist built for restaurants like yours?
Share your website and service goals, and our team will design a done-for-you AI receptionist, AI voice agent, and virtual receptionist for restaurants that protects every guest call.