AI phone answering service
AI Phone Answering Service for small & growing businesses
Turn missed calls into booked jobs with an AI-powered phone answering service that sounds human and runs 24/7. Ovox builds and runs the AI receptionist for you, so every business call is answered even when you're busy.
It is an AI receptionist, virtual receptionist, and AI answering service in one — handling your business phone so you don't have to.
No call center to hire. No scripts to manage. Just voice AI answering every high-intent call.
Hear your AI phone answering service in action
Enter your website to generate a live AI receptionist demo that talks about your business and answers calls like a trained phone agent.
How does an AI phone answering service work?
A voice AI phone answering service sits in front of your business phone line. When someone calls, the AI answers in a natural voice, understands what the caller wants, and follows your playbook to help them — just like a trained human receptionist or virtual receptionist would.
1. Caller dials your number
They call your existing business phone number as usual. You can forward it or make the AI answering service your main line.
2. Voice AI receptionist answers
The AI greeting plays instantly, sounding like a professional receptionist who knows your business.
3. Understands and helps the caller
The system listens, asks clarifying questions, and uses your rules to qualify leads, answer FAQs, and collect the right details.
4. Books, routes, or takes a message
Finally, the AI phone answering service books an appointment, routes the call to the right person, or takes a structured message and sends it to your tools.
Why businesses are switching to AI answering services
Traditional call centers and staff-based answering services are expensive, rigid, and still miss calls. An AI business phone answering service gives you consistent, always-on coverage without adding headcount.
Lower cost than staffing a front desk
A full-time receptionist or call center can cost tens of thousands per year. A high-quality AI answering service is typically a predictable monthly subscription — often less than the value of a few booked jobs.
24/7 coverage with no missed high-intent calls
Voice AI answers every call, day or night, so new customers never hit voicemail. After-hours and weekend calls are captured, qualified, and added to your pipeline automatically.
Consistent, on-brand conversations
Your AI receptionist follows the same playbook on every call, using your tone of voice and qualification rules. No rushed greetings or forgotten questions.
Done-for-you setup and maintenance
Many AI phone answering tools expect you to configure flows yourself. Ovox operates as your deployment team — we design the scripts, call logic, and integrations, then keep them optimised over time.
AI phone answering service pricing
AI phone answering services are usually priced either as a monthly subscription, per-minute usage, or a mix of both. Ovox works with you to choose a plan that fits your call volume and budget, rather than forcing you into one-size-fits-all tiers.
In practice, an AI phone answering service often costs less than the value of a few booked jobs per month — especially when you factor in the calls you would have missed without it.
Want to see the broader product? Explore how our AI receptionist works for businesses of all sizes, or see our AI receptionist for small businesses if you run a lean team.
AI phone answering service FAQs
How does an AI phone answering service work?
An AI phone answering service uses voice AI to greet callers, understand their requests, and follow a predefined playbook to help them. With Ovox, that playbook is designed and maintained by our team, so your AI receptionist behaves like a knowledgeable human answering service instead of a generic bot.
Which is the leading AI phone answering service?
There is no single "best" AI phone answering service for every business. The right choice is the one that fits your industry and workload. Ovox focuses on small and growing businesses that want done-for-you implementation instead of another DIY platform, combining high-quality voice AI with human experts who tune the system for your business.
Is there a free AI phone answering service?
Some providers offer free or low-cost trials, but a reliable AI answering service usually comes as a paid subscription. Rather than relying on a limited free tier, most businesses see better ROI from a well-configured AI phone answering service that actually converts callers into customers.
Can an AI phone answering service handle my industry?
Yes. We design your AI answering service for your specific workflows, whether you run a home services company, law firm, healthcare clinic, agency, or other service business. You can also explore our AI receptionist for small businesses or our general AI receptionist page for more examples.
Ready to switch to an AI phone answering service that never misses a call?
Share your website and call goals, and our team will design a done-for-you AI receptionist and virtual answering service that fits your business.