AI receptionist for law firms
AI Receptionist for Law Firms that never misses a potential client call
Ovox is an AI receptionist and virtual receptionist / AI phone answering service for law firms. It answers every call, captures intake details, and books consultations while your attorneys are in court, in meetings, or deep in case work.
We design and maintain the workflows for you — including practice-area intake questions, conflict-check information capture, and urgent vs non-urgent routing — so your firm never loses a qualified matter to voicemail.
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Built for legal intake and consultation booking
Screens callers by matter type and urgency, then offers consultation slots based on your availability.
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Conflict-aware intake flows
Collects opposing party names and key details up front so your team can run conflict checks before engaging.
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Done-for-you setup, no DIY call trees
Our team handles scripts, guardrails, and integrations with your case management software — you stay focused on client work.
No new staff to hire. No scripts to maintain. Just more qualified consults on your calendar.
Legal calls don't wait for business hours
Prospects call while you're in court, taking depositions, or meeting with clients. An AI answering service for law firms makes sure those calls are answered, qualified, and documented — instead of going to voicemail.
Ovox listens for key legal details like practice area, jurisdiction, timelines, and opposing parties, then passes a structured summary to your team so you can make fast decisions about who to accept.
Hear how an AI receptionist would answer for your firm
Drop in your firm's website and listen as an AI receptionist and AI phone answering service introduces your practice, gathers intake details, and guides callers — just like a trained legal receptionist.
How an AI receptionist fits into a law firm
An AI receptionist for law firms plugs into your main phone line and follows your intake rules for new matters, existing clients, and opposing parties. It supports your team across practice areas without adding more staff.
New potential clients
- Greets callers professionally and identifies the type of legal matter (e.g. PI, family, criminal, business).
- Collects key facts like jurisdiction, timeline, and desired outcome using your intake script.
- Books a consultation or routes the matter to the right attorney or intake specialist.
Existing clients & urgent calls
- Recognises returning clients and pulls context from previous calls and notes.
- Routes urgent matters (court dates, arrests, emergencies) to on-call staff according to your rules.
- Logs non-urgent messages and updates so your team can respond in batches instead of chasing calls.
Why law firms choose an AI virtual receptionist over DIY tools
Most “best virtual receptionist for law firms” tools hand you a dashboard and expect you to build flows, prompts, and conflict rules yourself. That is risky when every intake call carries ethical and financial implications.
Ovox works like your AI deployment partner. You explain how you want different practice areas, conflict checks, and urgent vs routine calls handled. We translate that into an AI receptionist and AI answering service that follows your playbook and gets better over time.
Want the broader picture? See how our AI receptionist works for businesses of all sizes, or learn about our AI phone answering service for small and growing teams.
DIY AI receptionist for lawyers
- Hours spent configuring flows instead of working on cases.
- Risk of missing crucial intake details or conflict data in early calls.
- Integrations and compliance you are responsible for maintaining.
Ovox done-for-you AI receptionist for law firms
- Custom legal intake scripts and conflict-check questions built for your firm.
- Connections to your scheduling tools and case management software.
- Ongoing optimisation as we review call transcripts and refine prompts.
Example AI receptionist workflows for law firms
Your AI receptionist and AI answering service can follow different call flows for each practice area, while keeping a consistent, professional tone across your firm.
Personal injury intake
Screens for accident type, injuries, date, location, and medical treatment; then books a case evaluation with the right attorney.
Criminal defense emergencies
Prioritises urgent matters like recent arrests or upcoming hearings, then routes to on-call counsel or collects details for immediate follow-up.
Family law consultations
Handles sensitive conversations about divorce, custody, or support with clear questions and options to book discreet consultations.
Business & contracts
Qualifies business clients by company size, issue type, and timelines, then matches them to the appropriate practice group.
Existing client updates
Collects case updates, documents follow-up questions, and logs everything into your systems so attorneys can review quickly.
And more…
Whether you are a solo practitioner or multi-office firm, we tailor AI receptionist workflows to your practice areas and intake preferences.
AI receptionist for law firms FAQs
Can an AI receptionist do conflict checks?
An AI receptionist can reliably collect conflict-check information by asking for parties, opposing counsel, and matter details, then logging everything for your conflicts team to review. Attorneys and staff remain in control of actually running conflicts and deciding which matters to accept.
Will clients know they are speaking with AI?
It is up to you. Some firms present the system as a virtual receptionist or intake specialist, while others choose full transparency that it is an AI receptionist. Either way, we design the tone to be respectful, clear, and focused on getting accurate information quickly.
How does this integrate with our case management software?
During onboarding, we connect your AI receptionist and AI answering service to the tools you already use — whether that is a case management system, CRM, or calendar. Call summaries, intake notes, and bookings can be pushed into those tools automatically so your team is always up to date.
Is an AI receptionist secure enough for legal calls?
We treat legal calls as sensitive by default. In practice that means carefully scoping what data the AI receptionist collects, clarifying retention expectations up front, and avoiding capture of information you do not want stored. We can also tailor your AI receptionist flows to align with your firm’s existing policies and vendor requirements.
Ready to try an AI receptionist built for law firms like yours?
Share your website and intake goals, and our team will design a done-for-you AI receptionist and AI answering service that protects every potential case.